I designed the interface and conducted research for multiple functionalities for the bank's main mobile app, including digital card, early wage access, loan details, and flow adaptations for infoless cards which will impact 7 million users upon release.

I'm assesing the company's chatbot and IVR product team into incorporating a conversation design direction. I made sure they acknowledged the need for a chatbot personality, conversation design guidelines and cross-discipline collaboration with brand advocates.

Co-created a 2-hour theoretical and practical course for our bank employees to get familiar with the Design Thinking and innovation mindsets. On a monthly basis, I'm mentoring more UX team members into facilitating the sessions. Together, we have trained over 800 bank employees from all areas.

I mentored a team of designers and managers into a user-centered mindset for their multi-channel product, including best practices on their design process and interaction design feedback.

I manage the ambassadors team for the mexican chapter of a global techcommunity that supports women in the conversational technology space. I coordinate the team to organize hackathons, events and knowledge share spaces.

Refined a client's internal digital assistant out of the feedback received from users and peer review. I also created content and usability guidelines to standardize the existing conversation flows of this employee experience service.

Created a 5 workshop series that lead Accenture's Quality Assurance leadership team towards a five-pillar strategy for their upcoming fiscal year. I planned and facilitated the activities from which we collected feedback, extracted themes, evaluated priorities and crafted the branding for each strategy.

Re-designed and validated the native iPad interface for 2 employee-facing client microapps, based on user research insights and the company's interaction design guidelines to adapt from web to native.

Hands-on research with hearing impaired users to conceptualize a wearable solution that combined AI for sound optimization and gestures for the users to personalize their sonic environment in real time. We made it to the Latin America finale.

User research · Sketching · Industrial design · Media editing · Storytelling

Designed low-fidelity landing page, flows and dashboards for a crypto trade startup. Each flow included a variety of transactional states and constraints in need of simplification for the user. The startup flopped, though.

Lo-fi wireframing · Branding · Benchmark · Information architecture · Task flows

Co-crafted the pitch that won first place in an innovation contest LATAM finale. I was the team's head of design, in charge of user-oriented storytelling, along with building all creative media assets to enhance our value proposal.

User research · Storytelling · Public speaking · Animated media · Visual identity · Prototyping

Delivered front-end development for inclusive email experiences working hand in hand with design and accessibility compliance teams. I also provided detailed documentation for the client's legacy tool challenges and support in bugfixing of their portal.

Agile · HTML · CSS · SASS · WCAG Compliance · Quality assurance